Contact Us

Nanchang Qinghong Information Technology Co., Ltd.

For Ovneluna product questions and order support, contact us using the details below.

Email: service@ovneluna.com

Business address: Shop No. 20, Buildings 2 and 3, Xinlong City, No. 147 Qianjin Road, Xihu District, Nanchang, Jiangxi, China

How Can We Help?

Product Questions

For questions about materials, dimensions, strap adjustment, light coverage, or care, include the product name or link and explain what you would like to know.

If you need a particular fiber composition or fit feature, contact us before ordering rather than relying on photographs alone.

Order and Delivery Support

Include your order number, the email address used at checkout, and a brief description of your inquiry. Include tracking details where relevant.

Changes and Cancellations

Email us promptly if you need to correct an address, change an item, or cancel an order. We will check whether the request can be accommodated based on the processing status.

A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.

Returns and Product Issues

Review our Returns & Refunds Policy and contact us before sending an item back. Include your order number, the item concerned, and the reason for the request.

If an item arrives damaged, defective, or incorrect, include clear photos of the item and packaging where possible. Contact us before washing, repairing, or altering it.

Do not send returns to the business address above unless our support team specifically instructs you to do so.

Response Time

We aim to respond within 2 business days. Weekends and public holidays may affect response times.

Please do not send passwords, full payment card numbers, or payment security codes by email.